Frequently Asked Questions

General Service Questions

What areas do you service?
We proudly serve Northeast Wisconsin, Door County, and surrounding areas.

Do you work with Airbnb, VRBO, and other STR platforms?
Yes - our turnover service is designed for all short-term rental platforms and independently managed vacation rentals.

Do you offer same-day or last-minute cleanings?
We do our best to accommodate tight booking windows and same-day turnovers when availability allows.

Short-Term Rental Turnover Cleaning

What’s included in a standard STR turnover cleaning?
Our turnover cleanings include full coverage of bedrooms, bathrooms, kitchen, and living spaces — plus bed-making (host-provided linens), towel staging, trash removal, reporting of issues, and before-and-after photos.

Do you clean during back-to-back guest stays?
Yes - we specialize in quick, reliable same-day turnovers.

Do I need to provide any cleaning supplies?
No - we bring all necessary cleaning supplies. Hosts only need to provide linens and restocking items unless they choose one of our add-on services.

Will I receive photo documentation after each cleaning?
Yes - every turnover includes before-and-after photos, including any issues or damage found.

Linen Service FAQs

What’s the difference between basic bed-making and your linen service?
Basic bed-making with on-site linens is included in all turnover cleanings. Linen services support hosts who need off-site washing or want us to provide and manage linens entirely.

How does the Linen Swap + Laundry service work?
You provide the linens; we wash, dry, fold, rotate, and return them for each turnover.

1What is the Full Linen Service?
We supply, wash, rotate, and maintain all linens and towels for your rental — a fully hands-off option.

Do you replace damaged or stained linens?
For Full Linen Service, yes - replacements are included.
For Linen Swap + Laundry - replacements are billed to the host.
For Standard STR Turnover Cleaning - We do not replace linens. Any damage found will be photographed and reported; laundry and replacement are the host’s responsibility unless a linen service is added.

Restocking Service FAQs

What items can you restock?
We restock guest essentials such as paper products, soaps, coffee, trash bags, detergents, and other host-requested items.

Do I need to provide supplies?
There are two options for this service - you may provide your own supplies, or we can purchase them for you.

How does pricing work for restocking?
If you provide the supplies, a restocking service fee applies.
If we purchase items, a flat, all-inclusive restocking fee is charged - no reimbursements or travel charges.

Move-Out & Deep Cleaning FAQs

What’s included in a move-out or deep cleaning?
We perform a top-to-bottom clean: appliances (inside & out), cabinets, drawers, bathrooms, walls, light fixtures, blinds, baseboards, windows, and more.

How is move-out cleaning priced?
Prices vary by size, condition, and specific needs. We provide custom quotes after a quick walkthrough or photos of the property.

Scheduling & Availability

How do I book a cleaning?
You can contact us through our website, call, or text to request availability, receive a quote, and schedule your first appointment.

How far in advance should I book?
We recommend scheduling turnovers as soon as bookings come in. For move-outs, 72 hours’ notice is ideal.

What happens if a guest checks out late?
We will adjust the cleaning window as much as possible and notify you immediately if the schedule needs modifications.

Access & Security

How do you access the property?
Hosts typically provide a lockbox code, smart lock code, or key instructions. All access information is kept confidential.

Who receives the before-and-after photos?
Photos are sent directly to the host or property manager after each job.

Billing & Payment

How do I pay for services?
You will be invoiced and able to pay. Add-on services are included in the invoice.

Is there a contract required?
No long-term contract is required, but we do have a service agreement for clarity and consistency.

Do you charge extra for heavy messes or excessive cleaning needs?
Yes - heavy soil, trash removal, or extensive messes may incur additional fees. We always communicate these before proceeding whenever possible.